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Summon Help: Problems Linking to Full Text

Troubleshooting

Are you having problems linking to full text?

Take a look at our Troubleshooting LibGuide for help with login and other problems.

Troubleshooting access problems

Can't log in? Can't access full text? Try the following:

  1. Try a different browser   
  2. Try a browser refresh of the page
  3. Try browser privacy mode
  4. Check Usage Limits
  5. Check your login
  6. Make sure you're using a proxied link
  7. Make sure you're using a persistent link
  8. Log in through OhioLINK

If you are having problems accessing library resources, contact the Research & Information Desk.

You can also report problems via email to eresources (at) lists.bgsu.edu. 

Proxy a link for off campus use

For a link to work from off campus, it has to be proxied. Proxied links contain "ezproxy" and will prompt you to log in.

To proxy any link, add this to the beginning of a url:
http://ezproxy.bgsu.edu/login?url=

Unproxied link to JSTOR:
http://www.jstor.org/stable/40651623
(will not work from off campus)

Proxied link to JSTOR:
http://ezproxy.bgsu.edu/login?url=http://www.jstor.org/stable/40651623
(will work off campus)

Switch proxies

You can “re-proxy” many EZProxy links to use our other proxy server.

First, remove the EZProxy prepend, in bolded blue in the following url: 

http://ezproxy.bgsu.edu/login?url=http://www.jstor.org/stable/40651623

Add a “0-“ (zero dash) and “.maurice.bgsu.edu” (dot maurice dot bgsu dot edu) to the remaining url (in bolded blue on the following):

http://0-www.jstor.org.maurice.bgsu.edu/stable/40661623

Troubleshooting problems linking to full text

Are you unable to access a full text article e-journal?  

Use our Journal Finder Title List or our Article Look Up for Citations to see if it is available from another source. 

For example, if you want the article:  What Can We Learn About Native American Culture Using Art and Conversations?" by Maria de la Luz Leade in Art Education Volume 74, Issue 1, pages 46-52, 2021

1) You can search Art Education in the Journal Title List to see which databases have full text

image of title equals search for art education in Journal Finder

Click on the first choice- 1997 to Present in Taylor & Francis Online

image of journal art education in Taylor & Francis Online

Click on Volume  74 2021

image of Art Education Volume 74 2021 Issue 1

Click on Issue 1

image of Art Education Volume 71, Issue 1 2021

Scroll down to you get to your article:

image Art Education What We  Full Text and PDF link

Access Full Text or PDF of Article

2) Use our Article Look Up for Citations page and fill in the information about the article:

What Can We Learn About Native American Culture Using Art and Conversations?" by Maria de la Luz Leade in Art Education Volume 74, Issue 1, pages 46-52, 2021

image of Citation Linker with article information entered into proper fields

Hit Find it and in this case Full Text Web Page comes up for article:

The Journal Title List will also tell you if we have the journal in print or microfilm.

Try a different browser

image of differing browser icons

It's always a good idea to have more than one browser on your computer, because different resources work differently in different browsers, and login errors can get saved in your cache even if they are just temporary. Many login errors are resolved by trying a different browser. If you can't use a different browser, try clearing your cache and search history. Please note Internet Explorer has been retired by Microsoft and is not recommended for use.

Use the alternate access link

If you cannot log in to EZProxy, try to find and use the alternate access link. Here are alternate access links for Summon & EBSCO:

 

To find the Alternate Access Link for other databases, go to the All Databases list (on our homepage under the search box).

Find the database you want in the list and click the "more" link underneath the description to show the Alternate Access Link. 

The "more" link will display beneath the description of a database and will lead you to the alternate access link.

Sometimes, a link on our website may take you to the description of a database.

If you are able to log in using an alternate access link but are unable to log in to EZProxy, a firewall in your network may be blocking EZProxy. This most frequently happens in:

  • K-12 schools
  • government buildings and offices
  • hospitals

Please contact us at eresources (at) lists.bgsu.edu for more assistance.

Check your login

If you are off campus, you should be prompted to log in to EZProxy before you can access an article or ebook. Make sure you are entering your username and password correctly.

 

What happens on the EZProxy Login Screen when you enter your login incorrectly

If you try to log in with a valid username but the wrong password 20 times within 5 minutes, the system will block you from logging in for 10 minutes.

If you try to log in with invalid information 20 times within 5 minutes, the system will block your IP for 10 minutes.

If you get an error message:

  • make sure your username and password are working by trying to log in to MyBGSU. If not, you can change your password there or contact Campus ITS for more assistance.
  • If you are unable to request materials make sure there is not a problem with your library account. Log in to MyBGSU and go to "Students" --> "Libraries," then scroll down to "Library Account At A Glance" and check your account expiration date. If your account has expired, then you need to contact BGSU Registration and Records to check on your university status.

image of my.bgsu.edu Library Account

 

Check user limits

Some databases require you to set up a special account to use the database or certain features. Others are limited to just a few or only one user at a time. Some of these resources include: ARTstor, Intelliconnect (CCH), SciFinder, and Naxos, among others. Use the All Databases list to check for special access notes about the resource you are trying to use.

image Naxos 20 users at a time limit message in Library Database A-Z listing

Likewise, some of our ebooks are limited to just a few or only one user at a time. You will find notes about this in the catalog, next to the url for each book.

image Ebsco Ebook single user at a time limit message in library catalog