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BGSU University Libraries

Troubleshooting: Troubleshooting

Can't log in? Can't access full text? Here are tips for solving common problems using library resources.


Are you having trouble or seeing an error screen? Can't log in? Can't access full text?

If you are having problems accessing library resources, you may always report them via email to or contact the Research & Information Desk.

EZproxy prepend

To proxy any link, add the following before body of the regular url:

An unproxied link like this:
will not work from off campus.

Add the prepend to make it a proxied link that will work off campus:

Key Contacts

Amy Fry (e-resources librarian) or

Sonia Duran (serials staff)

Linda Rich (reference coordinator)

Mark Strang (catalog systems staff)


Are you off campus and unable to log in to view library resources?

1) Make sure your username and password are working by trying to log in to MyBGSU. If not, you can change your password there.

2) Make sure you are entering your username and password correctly into the EZProxy login screen.

Type in your BGSU username (without the and password once into the boxes for BGSU users.

3) Make sure there is not a problem with your library account. Contact the Circulation Desk at 419.372.2051 or email them at to see if there is a problem. You can also check to make sure your account has not expired by logging in to MyBGSU and going to "Students" --> "Libraries" and then scrolling down to "Library Account At A Glance."

If your patron record has expired but you are still pursuing your degree at BGSU, contact the Circulation Desk to ask about updating your record.

4) If none of these apply, contact the Research & Information Desk to walk through your problem, or see the tips below for further guidance.

Are you unable to log in to EZProxy but CAN log in to our alternate proxy server?

Try the following link:

If you are able to log in and use JSTOR through this link but are unable to log in to EZProxy, a firewall in your network may be blocking EZProxy. Please contact us at Learn more about this problem here.

Are you unable to connect to a particular database?

1) See if you can connect via the "alternate access" link in the resource record.

You can find the resource records for the databases through the A-Z links on this page.

If you can log in this way but cannot log in to EZProxy, a firewall in your network may be blocking EZProxy. Please contact us at Learn more about this problem here.

2) See if you can connect via the OhioLINK databases list using the "off-campus URL" link next to the database name

This option is not available for every database.

3) Make sure there aren't user limits for the database or ebook title, or that you don't need to set up a user account in the resource. You will find this kind of information in the resource record for databases, which you can get to using the Databases A-Z list, or, for ebook platforms, on our Ebooks LibGuide

For example, users of IntelliConnect must create a personal account from on campus before they can use the database.

Are you unable to access a full text article in an e-journal?

1) Use our Journal Title List to see if it is available from another source. Search by journal name and check coverage by year.

For example, if you want this 2013 article from Architects' Journal:

You can search Architects' Journal in the Journal Title List to see which databases have full text for 2013 and link to them.


The Journal Title List will also tell you if we have the journal in print or microfilm.

Are you off campus and having trouble getting to full text?

1) Make sure the link you're using is proxied. A proxied url will look like this:

or like this:

If a link isn't proxied (i.e., just starts with or, etc.), it is easy to proxy the link yourself. Just add before the rest of the url.



Why might a link be unproxied? If you are using Google or are otherwise not starting from the library's home page, links to resources will not be proxied. If you emailed yourself a link to an article from on campus, the link in the email may not be proxied. Just proxy it yourself as described above for full text access!

2) Make sure the link you're using is persistent. The JSTOR link above, for example, includes the word "stable." Sometimes if you just grab a url from the browser bar it is a session URL, meaning it can't be accessed later. In these databases you have to look for the "persistent url" tool. We have illustrated how to do this in EBSCO, Factiva, and a number of other databases on our Finding Persistent Links LibGuide.