Are you having trouble accessing a library resource? Try the following:
If you are having problems accessing library resources, contact the Information Desk.
Chrome Instructions to Browse in private (Incognito Mode)
Edge Instructions to Browse InPrivate
User Limits
Some databases require you to set up a special account to use the database or certain features. Others are limited to just a few or only one user at a time. Some of these resources include: JSTOR, Intelliconnect (CCH), SciFinder, and Naxos, among others. Use the All Databases list to check for special access notes about the resource you are trying to use.
Likewise, some of our eBooks are limited to just a few or only one user at a time. You will find notes about this in the catalog, next to the url for each book.
Any software updates?
You may experience problems using library resources because outdated software or settings. You may need to update your browser, update your browser plugins, or update your versions of Adobe Reader.
You may need to allow pop-ups or otherwise adjust your browser settings to see all content.
Proxy Error
If you see this screen, it means our proxy server got overwhelmed. Try a different browser or go through the OhioLINK databases list, using the off-campus URL, if possible, in order to move past the error..
EZProxy Prepend
To proxy a link, any link, add this to the beginning of the link:
http://ezproxy.bgsu.edu/login?url=
A proxied link to a JSTOR article would look like this:
http://ezproxy.bgsu.edu/login?url=http://www.jstor.org/stable/40651623
Test to see if your network is blocking EZproxy:
1. Go to web page: You Get Signal
2. In the Remote Address box
If the green flag appears and says that Port 80 is open on ezproxy.bgsu.edu, then your internet network is most likely not blocking EZProxy
If the red flag appears and says that Port 80 is closed on ezproxy.bgsu.edu, then your network is most likely set to block remote access to BGSU resources via EZProxy.
If you ran this test and are being blocked by your network, please let us know.
Sometimes the link to a resource you are trying to use is a session URL and not a persistent URL.
If you cannot connect to a resource because you do not have a persistent link, usually the only thing you can do is try to find the item again in the database through a keyword search.
When using databases, look for the "permalink" or "persistent link" or a link icon similiar to this: to make sure you can get to something later.