When you have trouble connecting to the databases from off-campus, try one of the following options:
- If you get messages that indicate that your 'record is not valid' or that there is a 'problem with your record,' please call the Jerome Library Circulation Desk at 419-372-2051 or toll free at 1-866-LIB-BGSU.
- Use the Ask Us! link on the University Libraries homepage to connect with a librarian, using our instant messaging service.
- Send an email to firstname.lastname@example.org describing your problem in detail. Please indicate the name of the database you are trying to access, the browser you're using and its version, any error message that you receive, and your internet service provider.
- Call the Research & Information Desk at 419-372-6943 or toll free at 1-866-LIB-BGSU during desk hours.