Troubleshooting

If you are having problems accessing library resources, you may always report them to us or contact the Research & Information Desk.

If a resource has not been set up in one of our proxy servers, you will see one of the two following error screens (click to display a larger image):

If you are on campus and the URL contains the word "ezproxy," you can remove the EZProxy prepend (in blue & bold in the following URL: http://ezproxy.bgsu.edu/login?url=http://www.jstor.org/stable/40651623) and use the resource. Just remove the "http://ezproxy.bgsu.edu/login?url=".

If you are off campus or cannot fix the url, contact the Research & Information Desk. In most cases, they will be able to send you the resource you need via email.

Report the problem including the bad link, or contact the Research & Information Desk.

To proxy a link, any link, add this to the beginning of the link:

http://ezproxy.bgsu.edu/login?url=

A proxied link to a JSTOR article would look like this:

http://ezproxy.bgsu.edu/login?url=http://www.jstor.org/stable/40651623

You may experience problems using library resources because of your browser version, Adobe, or browser settings. You may have to update your browser, update your browser plugins, or update your versions of Adobe Reader. You may also have allow pop-ups or otherwise adjust your browser settings to see all content.

If you see this screen, it means our proxy server got overwhelmed. Try a different browser or go through the OhioLINK databases list, using the off-campus url, if possible, in order to move past the error..